Services

Specialised or Off-the-Shelf Command & Control Rooms.

ViaTech core products are designed & developed internally.

White-brand, Resale or Direct
- we are happy to work with you.

Contact Us


In Development

Other areas we're working on:

  • Private Health Services
  • Home Security
  • Office & Personnel Security
  • Mall Security
  • Mass Transport Systems (MTS)
  • Mine Systems & Personnel

Call Centre & PBX Solutions

Cheaper, efficient & much more integrated telephony systems.

Are you still paying to call your colleagues, other branches and departments?

Long gone are the days of simply picking up a ringing phone and hoping that your staff are doing their best to manage your customers and business. With the dawn of the smartphone, internet access from anywhere, website feedback,ticketing and many other forms of communication, you need your service personnel to have all the information at their finger tips without having to check and manage lots of different systems.

Converged IP Telephony is the centralisation of data, voice and video into a single network which can help companies to minimize the costs and complexities associated with communications. Integrated telephony solutions do not only incorporate vital tools for your company’s efficiency and security, these solutions may incorporate services to allow: Call centre functionality, Call recording, Conferencing, Sales scripting, Process Response Management, Call management reporting and mobile integration, just to name a few.

Call Centre Services

We can offer many configurable services for your team:

  • Ticketing Systems
  • Scripts and Processes
  • Predefined response and data collection
  • Internet & Website integrated systems
  • SMS, MMS & Email campaigns

PBX Telephony Gateway

ViaTech provides converged communication solutions into various industries. Our structure is modular and supports seamless growth and expansion, with the ability to integrate into various available technologies today.

The ViaTech PBX is a converged IP/VoIP-based service that supports both Analogue, BRI, PRI and SIP Phones, offering all the standard functionality, yet includes a comprehensive list of advanced features.

Least cost routing can be activated if required and external gateways may be required depending on location and local legislation.

  • Interactive Voice Response / IVR
  • Voice Mail System / VMS
  • Music on hold
  • Hold messages
  • Call recording & retrieval
  • Conference calling
  • Mobile Roaming
  • RoIP & Trunking Intetgration

ViaTech’s Products section on this website gives a brief breakdown of what we can offer and the many ways that a solution can be created for you. ViaTech can research and develop your requirements and present you with the findings.

ViaTech also field tests and ensures that a fully functioning system is ready for company-side rollout before expensive mistakes are made.